Terms of service
Quick Summary
To make our Terms easier to understand, here is a brief overview of key points. This summary does not replace the full Terms below.
- You must be 18 years of age or have supervision from a parent or legal guardian to use our Services.
- All purchases are intended for personal use only and not for resale or export.
- Returns and exchanges are handled according to our Return & Refund Policy.
- Shipping and delivery times are estimates, and the risk of loss transfers to the customer once the order is handed to the shipping carrier.
- We are not liable for indirect, incidental, or consequential damages resulting from the use of our Services or products.
For complete details, please read the full Terms of Service below.
Terms and Conditions of Service for Amber Lab
Welcome to Amber Lab. The terms "we," "us," and "our" refer to Amber Lab. Amber Lab operates this website and all related information, content, features, tools, products, and services (collectively, the "Services") to provide you with a unique and curated fragrance shopping experience. Our Services are powered by Shopify, which facilitates our ability to serve you.
These Terms and Conditions of Service ("Terms" or "Terms of Service"), along with our Privacy Policy, outline your rights and responsibilities when using our Services. Please read these Terms carefully, as they contain critical information about your legal rights, including warranty disclaimers and limitations of liability.
By accessing, interacting with, or using our Services, you expressly agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not use or access our Services.
SECTION 1 - Access and Account
By agreeing to these Terms of Service, you affirm that you are at least the age of majority in your state or province of residence. If you are not of the age of majority, you confirm that you have obtained consent from a parent or legal guardian to use the Services under their supervision on devices they own, purchase, or manage.
To fully utilize our Services, including Browse our online store or purchasing our products, you may be required to provide accurate and complete information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you possess all necessary rights to provide such information to us.
You are solely responsible for safeguarding your account credentials and for all activities that occur under your account. Your account is personal and non-transferable; you may not transfer, sell, assign, or license your account to any other person or entity.
SECTION 2 - Our Products
We strive to present our products and services with the utmost accuracy in our online store. However, due to variations in device displays, settings, and configurations, the colors or appearance of our products may differ from what you see on your screen.
Amber Lab does not warrant or guarantee that the appearance, quality, or characteristics of any products purchased by you will precisely meet your individual expectations or will be identical to their depiction in our online store.
All product descriptions, pricing, and availability are subject to change at any time without prior notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, geographic region, or jurisdiction, on a case-by-case basis, without liability.
SECTION 3 - Orders
When you place an order with Amber Lab, you are making an offer to purchase. Amber Lab reserves the exclusive right to accept or decline your order for any reason, at our sole discretion. Your order is not considered accepted until Amber Lab explicitly confirms its acceptance. We must successfully receive and process your payment before your order can be accepted and processed.
We strongly advise you to carefully review your order before submission, as Amber Lab may be unable to accommodate cancellation requests once an order has been accepted and processing has begun. In the event that we do not accept, modify, or cancel an order, we will endeavor to notify you using the contact information provided at the time the order was placed.
All purchases are subject to return or exchange exclusively in accordance with our Return & Refund Policy.
You represent and warrant that your purchases from Amber Lab are for your own personal or household use and are not intended for commercial resale or export.
SECTION 4 - Prices and Billing
Prices, discounts, and promotions are subject to change without notice at any time. The price charged for a product or service will be the price in effect at the time your order is placed, as confirmed in your order confirmation email. Unless explicitly stated otherwise, posted prices do not include applicable taxes, shipping, handling, customs, or import charges, all of which remain your responsibility.
Prices displayed in our online store may differ from prices offered in physical retail locations or through online or other stores operated by third parties. Amber Lab may, from time to time, offer promotions that may affect pricing. Such promotions are governed by their own specific terms and conditions, which will supersede these general Terms in case of any conflict.
You agree to provide current, complete, and accurate purchase, payment, and account information for all transactions made through our Services. You further agree to promptly update your account information, including your email address, credit card numbers, and expiration dates, to ensure we can complete your transactions and contact you as necessary.
You represent and warrant that (i) any credit card information you provide is true, correct, and complete; (ii) you are duly authorized to use such credit card for your purchase; (iii) all charges incurred by you will be honored by your credit card company; and (iv) you will pay all charges incurred at the posted prices, including all shipping and handling charges and any applicable taxes.
SECTION 5 - Shipping and Delivery
Amber Lab is not liable for any shipping or delivery delays. All delivery times provided are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or any events beyond our reasonable control. Once products are transferred to the designated shipping carrier, the title and risk of loss for those products pass to you.
For complete shipping details, delivery times, and processing information, please review our Shipping Policy.
SECTION 6 - Intellectual Property
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are the exclusive property of Amber Lab, its affiliates, or licensors. These assets are protected by U.S. and international patent, copyright, trademark, and other intellectual property laws.
These Terms grant you a limited, non-exclusive, non-transferable, and revocable license to use the Services solely for your personal, non-commercial use. You are expressly prohibited from reproducing, distributing, modifying, creating derivative works of, publicly displaying, publicly performing, republishing, downloading, storing, or transmitting any material from the Services without our prior written consent. Except as explicitly provided herein, nothing in these Terms shall be construed as granting you any license or other rights under any patent, trademark, copyright, or other intellectual property of Amber Lab, Shopify, or any third party. Unauthorized use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Amber Lab.
Amber Lab's names, logos, product and service names, designs, and slogans are trademarks of Amber Lab or its affiliates or licensors. You must not use such trademarks without the prior written permission of Amber Lab. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 - Optional Tools
As part of our Services, you may be provided with access to customer tools offered by third parties. Amber Lab does not monitor, control, or have input over these third-party tools.
You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind, and without any endorsement. Amber Lab shall have no liability whatsoever arising from or relating to your use of any optional third-party tools.
Your use of any optional tools offered through our site is entirely at your own risk and discretion. You are responsible for familiarizing yourself with and approving the terms and conditions under which such tools are provided by the relevant third-party provider(s).
Amber Lab may, in the future, introduce new features through the Services (including new tools and resources). Such new features will also be deemed part of the Services and will be subject to these Terms of Service.
SECTION 8 - Third-Party Links
Our Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). Amber Lab is not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave our Services to access these materials or third-party sites, you do so entirely at your own risk.
Amber Lab is not liable for any harm or damages related to your access or use of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please carefully review the third party's policies and practices and ensure you understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products and services should be directed to the respective third party.
SECTION 9 - Relationship with Shopify
Amber Lab is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our store are made directly with Amber Lab. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Amber Lab, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Amber Lab.
SECTION 10 - Privacy Policy
All personal information we collect through the Services is subject to our Privacy Policy. Additionally, certain personal information may be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read and understood these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve their services to you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties, who may be located in countries other than where you reside, to facilitate the provision of services to you. Review our privacy policy for more detailed information on how we, Shopify, and our partners utilize your personal information.
SECTION 11 - Feedback
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback") to Amber Lab, you grant us a perpetual, worldwide, sublicensable, royalty-free, irrevocable license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including for commercial use, without any obligation or compensation to you. For example, we may use our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Services, and to perform our obligations and exercise our rights under these Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback you submit; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. Amber Lab is and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay any compensation for your Feedback; or (3) to respond to your Feedback.
Amber Lab reserves the right, but has no obligation, to monitor, edit, or remove any Feedback that we, in our sole discretion, deem unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene material, nor contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate any other person, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. Amber Lab takes no responsibility and assumes no liability for any Feedback posted by you or any third party.
SECTION 12 - Errors, Inaccuracies, and Omissions
Occasionally, information presented on or through the Services may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. Amber Lab reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information in the Services, including without limitation, pricing information, except as required by law.
SECTION 13 - Prohibited Uses
You may access and use the Services for lawful purposes only. You are strictly prohibited from accessing or using the Services, directly or indirectly:
(a) for any unlawful or malicious purpose;
(b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person;
(e) to transmit false or misleading information;
(f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms;
(g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation;
(h) to impersonate or attempt to impersonate any other person or entity; or
(i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Amber Lab, Shopify, or users of the Services, or expose them to liability.
Furthermore, you agree not to:
(a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services;
(c) collect or track the personal information of others;
(d) spam, phish, pharm, pretext, spider, crawl, or scrape; or
(e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet.
Amber Lab reserves the right to suspend, disable, or terminate your account at any time, without notice, if we determine, in our sole discretion, that you have violated any part of these Terms.
SECTION 14 - Termination
Amber Lab reserves the right to terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without prior notice. Upon termination, you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 15 - Disclaimer of Warranties
The information presented on or through the Services is made available solely for general information purposes. Amber Lab does not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY AMBER LAB, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 16 - Limitation of Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL AMBEER LAB, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 17 - Indemnification
You agree to indemnify, defend, and hold harmless Amber Lab, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim. A failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced by such failure. We reserve the right to control the defense and settlement of any such claim at your expense, including the choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your prior written consent (not to be unreasonably withheld). You agree to fully cooperate in the defense of any indemnified claims, including by providing all relevant documents and information.
SECTION 18 - Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 - Waiver; Entire Agreement
The failure of Amber Lab to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 - Assignment
You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempt to do so will be null and void. Amber Lab may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice to you.
SECTION 21 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where Amber Lab is headquartered, without regard to its conflict of law provisions. You and Amber Lab consent to the exclusive venue and personal jurisdiction of the federal and state or territorial courts located in the jurisdiction where Amber Lab is headquartered for any disputes arising under these Terms.
SECTION 22 - Headings
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 23 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
Amber Lab reserves the exclusive right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.
SECTION 24 - Contact Information
Questions about these Terms of Service should be sent to us at
Email: support@amberlab.com
